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Business Development Associate

Olo is seeking a Business Development Associate to join the Business Development Team in New York City. The successful candidate will help manage current Delivery Service Provider (DSP) relationships for Olo’s Dispatch product and coordinate with the various internal groups at Olo (Product, Sales, Finance, Customer Success) with the goal of expanding Olo’s delivery footprint and creating an even-more robust and responsive offering for Olo’s restaurant and foodservice brands.

 

The role will require detail orientation, strong follow-up and analytical skills to monitor Dispatch performance, identify trends and opportunities, collaborate and communicate internally and externally on necessary product/feature enhancements, resolve customer care issues, and manage ongoing operational needs.

 

Responsibilities

  • Manage DSP vetting and certification process (background checks, user reviews, on-going DSP issues, etc.) and ensure up-to-date DSP profiles.
  • Project Manage the DSP Dispatch Integration and Certification process and ensure certifications are completed on a timely basis. Post-certification, work with DSPs to conduct end-to-end testing with live deliveries.
  • Create processes to work with Customer Care team, franchisees and brands to efficiently and effectively resolve DSP-specific issues.
  • Monitor DSP performance metrics via Looker and escalate performance issues or changes in performance quality for internal course correction.
  • Analyze demand; share findings with brands to encourage expansion.
  • Work on DSP relationships to understand evolving DSP needs and pain points. Effectively advocate for DSPs internally.
  • Identify DSP technology issues and collaborate with the Product teams to launch Dispatch product enhancements and features.
  • Work with internal Specialist team to launch new Dispatch clients.
  • Create and facilitate internal training for new hires on Dispatch capabilities and outline best practices for each user’s role.
  • Setup invoicing for non-Olo ordering restaurant brands integrated to the Dispatch platform.
  • Coordinate with Finance team to solve billing and refund issues.
  • Handle delivery issue escalations from store locations (in Zendesk).

 

Requirements

  • Bachelor’s degree
  • Strong interest in the restaurant technology industry
  • Outstanding ability to clearly and tactfully articulate problems and resolutions
  • Knowledge of Looker or other BI tools and/or SQL 
  • Highly organized project management skills
  • Ability to work independently when needed and collaborate cross-functionally
  • Top-­notch communication and the ability to educate clients on operational best practices to increase program performance
  • Ability to provide feedback on internal processes and best practices to improve the DSP experience
  • Experience managing mid­size clients or relevant project management work preferred
  • Strong technical aptitude and a desire to evangelize the Olo platform to partners

 

About Olo

Olo reaches millions of consumers by powering mobile and online ordering for many of the country’s fastest-growing and largest restaurant chains. Running a platform with multiple white-labeled front-ends, that maintains real-time connections into thousands of restaurants’ POS systems, and coordinates complex transactions between these and other third parties (such as payment gateways and gift card providers) is not for the faint of heart!

 

In 2015, Olo launched Dispatch, a delivery service that solves the challenges of scaling and synchronizing restaurant delivery for larger national and regional brands.  Dispatch creates a national network of Delivery Service Providers that augment a restaurant brand’s existing digital ordering program and enable its locations to offer a consistent delivery experience.

 

Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map!



Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

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