Product Manager, Integrations

Location: New York, NY

Department: Product + Design

Type: Full Time

Min. Experience: Experienced

Job Summary

Are you passionate about solving the difficult problems that enable customers to grow their business? Are you adept at managing technology partner relationships to drive solutions that achieve mutual goals? Do your technology inclinations lead you to want to understand “how it really works” in order to drive optimal solutions? Have you ever built a product vision, strategy, and execution plan that delivered a continual stream of new business value?

 

At Olo we develop an online food ordering platform used by many of the country’s fastest-growing and largest restaurant chains, reaching millions of consumers across North America. We are looking for a talented Product Manager to join our team. You will play a significant and visible role in driving the evolution of Olo’s existing products and the definition of new product offerings, with an emphasis on menu item structures and point-of-sale (POS) technology solutions from our technology partners.  Your success will help enable Olo’s continued dominance of the digital ordering market and help keep our build a stable of delighted clients delighted.

 

This is a full-time position in New York City.  The product manager will report to the VP of Product Management.

 

Responsibilities

  • Drive the evolution of menu item navigation and POS technology solutions that are at the core of Olo’s digital ordering products.
  • Develop a product vision and strategy that informs the solutions we build for our clients, and the priorities of our Engineering teams.
  • Develop the product specifications and user stories that drive the build-out of new products and features.
  • Develop and maintain a deep understanding of our products, particularly the payment and POS capabilities, to ensure that product updates achieve desired goals.
  • Define KPIs for new products and features, which would include A/B testing, and the incorporation of results into product roadmap
  • Conduct client outreach initiatives to identify system innovations that would solve operational problems for restaurants.
  • Conduct competitive research to inform our product strategy and roadmap..
  • Work with technology partners to evaluate and plan integrations that meet the business needs of our respective clients.
  • Work closely with Olo business stakeholders to understand and evaluate client feature requests.
  • Work closely with the Olo Sales & Marketing team to create product marketing material-sales collateral (demos, documentation).

 

Requirements

  • You love the idea of helping customers order ahead and Skip the Line™ at restaurant chains around the country!  Additionally you’d love digging into the “back-end” to make the adoption and incorporation of Olo into existing operations smooth and painless.
  • You have at least 5 years of experience in the Product Manager role for a software technology company that operates in an Agile process framework.
  • You have worked directly with an Engineering team to build project plans and timelines and manage against those timelines to ensure that you ship the right products at the right time with the right quality.
  • You are a creative problem solver who can understand and process the challenges all parts of the business face in meeting goals.
  • You are comfortable speaking to outside parties and customers.
  • You are passionate about creating and optimizing processes, systems, and workflows.
  • You have demonstrated the ability to work across an entire organization, from the CEO to the Systems Architect to Customer Support to Sales.
  • You can clearly articulate plans for the next few weeks, as well as the longer-view product vision.
  • You have a functional understanding of software development (maybe you were an engineer in a previous life) and are able to “dive into the details” to understand complex technical challenges.
  • You convey ideas clearly and concisely.
  • You have a legal right to work in the U.S., without the need for Olo sponsorship

 

Highly Beneficial

  • Restaurant experience in back-of-house or front-of-house roles
  • Experience as a product manager for a startup or growth-stage company
  • Experience managing technology partner relationships in a Product or Business Development capacity
  • Experience with SaaS platforms for enterprise clients
  • Basic fluency in programming languages and/or database management skills

 

About Olo

Olo reaches millions of consumers by powering mobile and online ordering for many of the country’s fastest-growing and largest restaurant chains.  Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption.

 

We’re quite up-front about the technical challenges our business faces.  Running a platform with multiple white-labeled front-ends, that maintains real-time connections into thousands of restaurants’ POS systems, and coordinates complex transactions between these and other third parties (such as payment gateways and gift card providers) is not for the faint of heart!

 

Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!).

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
Who referred you to this position?
What’s your citizenship / employment eligibility?*
LinkedInLinkedIn profile URL:
Desired salary*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
Are you located in the NYC area and able to work from our NYC office?*