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Account Manager - Deployment

Olo’s Deployment Team is responsible for working with new customers from kickoff to launch and managing the relationship throughout the project. The ideal candidate will be skilled in project management, have a focus on providing great hospitality, and appreciate the art of excellent communication.

This is a full-time position in downtown New York City.

Responsibilities include:

  • Facilitate efficient and successful launch of customers; Manage and schedule synchronized deployments.
  • Identify and develop relationships cross-functionally to ensure positive experience for customer.
  • Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction.
  • Apply critical thinking skills to resolve customer issues delaying a deployment.
  • Identify areas for process improvement or gaps in existing documentation and document/share learnings with team.
  • Provide effective consultation based on customer needs and advise on best practices to ensure customer is leveraging the solution to achieve full business value.  
  • Communicate requested product enhancements (customer roadmap requests) internally, utilizing Jira and manage customer expectations on the deliverable of these requests.
  • Work in tandem with the Customer Success Management Team to ensure a seamless transition following customer launch.

Requirements:

  • BA/BS Degree.
  • 2+ years experience as an Account or Project Manager.
  • Outstanding ability to clearly and tactfully articulate problems and resolutions.
  • Highly organized.
  • Impeccable project management skills.
  • The ability to work independently and to collaborate cross-functionally.  
  • Top-notch presentation skills.
  • Ability to educate customers on deployment best practices.
  • Preferred experience with Asana, Jira, Bloomfire, Pipedrive, and Zendesk.

 

About Olo

Olo is the on-demand interface for the restaurant industry, powering digital ordering and delivery for over 200 restaurant brands. Olo’s enterprise-grade software powers every stage of the digital restaurant transaction, from fully-branded user interfaces to the back-of-house order management features that keep the kitchen running smoothly. Orders from Olo are injected seamlessly into existing restaurant systems to help brands capture demand from on-demand channels such as branded website and apps, third-party marketplaces, social media channels, and personal assistant devices like the Amazon Echo. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, millions of consumers use Olo to order ahead (SKIP THE LINE®) or get meals delivered from the restaurants they love. Customers include Applebee’s, Chili’s, Chipotle, Denny’s, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Red Robin, Shake Shack, sweetgreen, Wingstop, and more.

Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg.

We encourage you to apply!

At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed in doing our part to move the needle.

Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

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